Laptop won't read external HDD repair tool fix to do data recovery

Laptop won't read external HDD

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"Laptop won't read external HDD ", My problem is my Acer laptop (Windows 10) isn't recognising a brand new Seagate 2TB external hard drive. The very first time I plugged it into my laptop, it installed, but the only sign of it on my laptop was the USB connection noise, the safely remove hardware and eject media logo in the taskbar and the device showing in device manager. I have spent 5+ hours trying to fix this issue, so have basically tried everything. It doesn't show at all in device management, there was no hidden drive for it in device manager, it doesn't show up in cmd when I try the diskpart operation, didn't show up in Seatools, have connected to different USB ports etc. The only drive that is recognised on my laptop, in any program, is only my internal HDD. The issue is more to do with my laptop I am thinking though. I tested it on my old Windows 7 Acer laptop and even though it did the same thing as when I first tried it on my newer laptop (not being recognised), I was able to go into cmd, diskpart, select the disk, clean the disk, then create a partition. After that, I just formatted the HDD in disk management and assigned a drive letter. I also tried plugging the HDD into my TV and even the TV recognised it. So my question is, is there anything else I can try, to get my laptop to be able to actually read the HDD? Or is there something wrong with my laptop that's disabling it to be able to actually read the HDD, if other devices are able to do so? Hard drive is a: Seagate Expansion Portable Device 2TB Model: SRD0NF1 Serial: NA82KE14 I can provide any other information needed.

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Data recovery Laptop won't read external HDD

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